The restaurant POS for adaptlive

Point of sale that helps your team sell, serve, and remember.

Proactive POS turns calls, texts, emails, online orders, and delivery app orders into one assisted flow. Your staff stays in charge — the system does the listening, routing, prep alerts, and coordination, powered by the adaptlive data layer.

Get the bundle See pricing

Bundled with adaptlive — priced below what the two would cost separately.

Proactive POS food cockpitLive shift

Order Autopilot

Phone order ready for review

Staff answered. The autopilot listened, built the ticket, and checked availability.

Confirm

2 chicken shawarma bowls

One no onions, both extra garlic sauce

$27.80

1 kids pita plate

Apple juice substitute, allergy note attached

$8.95

Suggested add-on

Mint lemonade from prior order

+$3.50

Pickup quote

18-22 min

Kitchen pressure

High

Payment

Text link

DoorDashSynced

Uber EatsSynced

GrubhubSynced

Your websiteSynced

Phones stop leaking revenue

Capture the orders staff currently misses when the line is stacked or the floor is slammed.

Every channel stays in sync

Availability, timing, allergens, and 86 lists update across phone, web, and every delivery app at the same time.

Managers see the shift

Open orders, kitchen pressure, late tickets, driver handoffs — all in one view, no swiveling between tablets.

The features that change the shift

Three workflows that pay for the system on their own.

Most POS systems sell you a register. Proactive POS sells you the time, orders, and margin you currently lose between the phone ringing and the food going out the door.

Order Autopilot

The phone ringer that pays for itself.

Staff answers the phone like normal. Proactive POS listens in the background, builds the ticket, applies modifiers, checks availability, suggests upsells from prior orders, and hands the cashier a clean ticket ready to confirm.

Cuts a 3-minute phone order to under 30 seconds of staff time
Recovers the orders staff currently misses when the line gets stacked
Reads from your live menu — no out-of-stock orders, no stale prices
Confirms payment via text link so the caller can keep cooking dinner

On-hold completion

Stop losing the third caller.

When two lines are already busy, the third caller usually hangs up. Proactive POS picks them up, takes a full order in conversation, and drops a ready-to-fire ticket in the queue the moment a staffer is free.

Captures the 1-in-5 phone orders most restaurants currently lose to busy lines
Handles allergens, modifiers, and substitutions in plain conversation
Routes high-trust regulars straight through — staff just hits confirm
Escalates anything weird to a human before the customer hangs up

Pre-prep alerts

The kitchen finds out before the rush.

Proactive POS watches your order patterns, your calendar, the weather, local events, and the catering pipeline — then warns the kitchen 30, 60, or 90 minutes ahead of a spike so prep is already done when the orders land.

Predicts the Friday catering bump, the post-game dinner rush, the rainy-day delivery surge
Flags items trending faster than usual so the kitchen pre-batches
Sends prep alerts straight to the kitchen display — no manager bottleneck
Learns from every shift and gets sharper week over week

A typical Friday night

Six moments where the system earns its keep.

A walk-through of one real shift — the kinds of things Proactive POS quietly handles while the staff stays focused on guests and food.

4:42 PMPre-shift
Kitchen sees the spike before it lands.
Proactive POS pings the kitchen display: "Lamb skewers trending 3x normal for the 6 PM window — pre-batch 24." The chef starts marinating now instead of mid-rush.
6:14 PMPhone line full
Third caller doesn't hang up.
Two staffers are taking orders. Proactive POS picks up line three, has a full conversation, captures a $58 family meal with no onions, and queues the ticket. The caller never sat on hold.
6:31 PMReturning guest
Regulars feel remembered.
The Patel order comes in via text — the system flags "no onions, peanut allergy" the second it's parsed. Kitchen sees the allergy tag before the ticket prints. Nobody had to remember anything.
7:02 PMDelivery surge
Quotes stay honest.
DoorDash and Uber Eats start firing. Proactive POS sees kitchen pressure is high and bumps every quote from 25 to 38 minutes automatically. The system doesn't make promises the line can't keep.
7:48 PMDriver handoff
Drivers don't stack up.
Three drivers arrive within four minutes. Manager view shows which orders go to which driver, who's been waiting longest, and which house driver is on the way back from Maple Street.
9:12 PMClosing window
Last-call orders cut off cleanly.
The system stops accepting new delivery orders 22 minutes before the kitchen closes — based on the longest ticket still in the queue, not a fixed cutoff time.

Everything else in the box

The unglamorous parts of running a restaurant, handled.

Omnichannel order hub

Phone, text, email, your own ordering page, DoorDash, Uber Eats, and Grubhub all land in one ticket queue. One screen, one menu, one source of truth.

Live availability sync

When the kitchen 86s the lamb, every channel updates in seconds — your phone agent, your website, every delivery app, your kitchen display.

Promised-time engine

Pickup and delivery quotes that account for current kitchen pressure, driver load, and item complexity. No more 15-minute quotes that turn into 45.

Driver coordination

Track your own drivers and third-party drivers on the same map. Know who's late, who's close, and which order to hand off first.

Guest memory

"Mrs. Patel — always no onions, allergic to peanuts, prefers extra napkins." The system surfaces it before the order is built, every single time.

Live shift cockpit

Managers see open orders, late tickets, channel mix, kitchen pressure, driver status, and bottlenecks in one view. No more guessing what the floor is doing.

Smart upsells (when it makes sense)

Only suggests the lemonade if the guest ordered it before, or if your data says it lifts the average ticket. No spammy add-ons that annoy regulars.

Flexible device modes

Every screen opens to the workflow it needs — counter, tableside, bar, kitchen, pickup, manager. Use the iPads and Androids you already own.

Cash discount + surcharge ready

Built-in support for cash discount programs, credit card surcharges, and tip pooling math. Set it once and let the system handle the calculations.

One order flow

Every channel lands in one queue.

Guests order however they want. Staff works one screen. No more tablet farm, no more swivel chair, no more delivery app logins for closing managers to chase down.

Phone orders

Text orders

Email orders

Your website

DoorDash

Uber Eats

Grubhub

Walk-up

Device setup

Every screen opens to its job.

A front counter screen should not behave like a kitchen screen. Proactive POS opens each device to the workflow the station needs — on the iPads and Android tablets you already own.

Counter ordering

Quick-tap menu, cash drawer integration, customer-facing display.

Tableside service

Open tabs, fire courses, split checks, send to kitchen by seat.

Bar service

Tab management, pre-auth holds, drink counter, comp tracking.

Kitchen display

Tickets by station, prep timers, item-level bumping, allergy flags.

Pickup station

Order-ready board, name lookup, payment verification, driver handoff.

Manager view

Live shift cockpit, reporting, voids, comps, override controls.

Why restaurants pick this

The parts that aren't in a feature list.

Staff stays in charge.

Nothing fires to the kitchen, nothing charges a card, nothing goes to a driver without a human confirming. The system does the typing — your team does the deciding.

Built for restaurants, not retail.

Modifiers, allergens, 86 lists, kitchen pressure, tip pooling, delivery coordination, late-night cutoffs — every workflow assumes you run a restaurant.

Hardware-agnostic.

Use the iPads and Androids you already own. No proprietary terminals, no leasing contracts, no minimum device counts.

Honest pricing.

Flat monthly fee per location. No per-transaction skim on top of your card processor. No surprise feature gates after you sign.

How it works

Set up in an afternoon, not a quarter.

Sign up for the bundle

Proactive POS + adaptlive ship as one subscription. One platform, one bill, one team to call.

Set up the devices you already own

iPads, Androids, kitchen displays — assign each screen to counter, tableside, kitchen, pickup, or manager mode.

Plug in your channels

Connect your phone line, online menu, and delivery app accounts. Proactive POS pulls them into one ticket queue.

Let the autopilot work

Staff stays in control. The system handles the listening, routing, prep alerts, and coordination in the background.

Pricing

The power is in the combination.

Proactive POS runs on the adaptlive data layer — guest memory, messaging, marketing, and operational context. That's where every AI workflow gets its signal, so the two ship as one subscription.

adaptlive + Proactive POS bundle

One subscription. Priced below what the two would cost separately.

You always pay less than the sum of an adaptlive plan plus a comparable AI-powered restaurant POS as two products. We size the bundle around your locations, devices, channels, and AI volume.

Everything in adaptlive — guest memory, messaging, marketing

Every Proactive POS feature, including Order Autopilot

One bill, one team, one platform login

Unlimited staff users, devices, and locations

No per-transaction skim on top of your card processor

Priority support across both products

Get the bundle

Talk to us and we'll quote the plan against your locations and channels.

Give every shift a smarter point of sale.

Capture more orders. Prep earlier. Route faster. Coordinate every channel while the work is happening.